Cancellation & Refund Policy
Last updated: October 3, 2026
This policy explains how Propaiire subscriptions renew, how to cancel, and when refunds apply. It is part of our Terms of Service.
1. Automatic Monthly Renewal
Paid plans (Pro — $49/month and Premium — $199/month) are recurring subscriptions that automatically renew every month. At the start of each monthly billing period, your payment method is automatically charged the then-current monthly fee (plus any applicable taxes) until you cancel. There is no fixed end date and no separate renewal reminder is required for you to be charged.
2. How to Cancel
You can cancel at any time, and cancellation is as easy as signing up:
- Go to your account and click “Manage subscription,” which opens a secure Stripe billing portal where you can cancel in a few clicks.
- Or email us at Info@Propaiire.com and we will cancel for you.
3. Effect of Cancellation
When you cancel, you will not be charged again, and you keep access to your paid plan until the end of the billing period you already paid for. After that, your account moves to the free tier.
4. Refunds
- Subscriptions. Monthly subscription fees are generally non-refundable, including for partial months after cancellation, except where required by law. We may provide refunds or credits at our discretion.
- One-time unlocks. The $19 per-property unlock is a one-time charge and is non-refundable once the unlocked features have been used.
- If you were charged in error or believe there is a billing problem, contact us within 30 days at Info@Propaiire.com and we will review it in good faith.
5. Price Changes
We may change subscription prices with advance notice. Any change applies to the next billing period after the notice. If you do not want to continue at the new price, you can cancel before it takes effect.
6. Failed Payments
If a renewal payment fails, we (through Stripe) may retry it for a short period. If payment cannot be collected, your subscription may be canceled and your account moved to the free tier.
7. Contact
Billing or cancellation help: Info@Propaiire.com.